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SMS Chat Center

Chat Center service enables you to run an SMS version of a telephone call center service where remote agents communicate with users.

 

A specialized Chat Agent application is used to enable agents to connect with the Chat Center server and operate the chat.

 

Typical examples of Chat Center service are:

  • 24/7 help desk services
  • 911 SMS emergency services
  • "Ask me" services
  • Hotline services
  • Party line service
  • Various fun services

Chat Center uses an advanced algorithm, which takes into account previous communication, to resolve the agent to whom each incoming message will be forwarded.

 

Chat Center Inbox     Chat Center Agents     Chat Agent Application

 

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Last update: June 22, 2017