SMS Chat Center

SMS Chat Center service enables you to run an SMS version of a telephone call center service where remote agents communicate with users.

A specialized Chat Agent application is used to enable agents to connect with the Chat Center server and operate the chat.

Typical examples of SMS Chat Center service are:

• 24/7 help desk services
• 911 SMS emergency services
• "Ask me" services
• Hotline services
• Party line service
• Various fun services

SMS Chat Center uses an advanced algorithm, which takes into account previous communication, to resolve the agent to whom each incoming message will be forwarded.